The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations

The Definitive Guide to Order Fulfillment and Customer Service Principles and Strategies for Planning Organizing and Managing Fulfillment and Service Operations This is the most authoritative and complete guide to planning implementing measuring and optimizing world class supply chain order fulfillment and customer service processes Straight from the Counc

  • Title: The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
  • Author: Stanley E. Fawcett
  • ISBN: 9780133453867
  • Page: 493
  • Format: Hardcover
  • This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world class supply chain order fulfillment and customer service processes Straight from the Council of Supply Chain Management Professionals CSCMP , it brings together up to the minute knowledge and best practices for all facets of order fulfillment and customer serviceThis is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world class supply chain order fulfillment and customer service processes Straight from the Council of Supply Chain Management Professionals CSCMP , it brings together up to the minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available to promise and supply chain RFID to global order capture networks The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts Coverage includes Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks For all supply chain and operations managers, students, and other business professionals and decision makers who are concerned with order fulfillment or customer service.

    • The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations BY Stanley E. Fawcett
      493 Stanley E. Fawcett
    • thumbnail Title: The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations BY Stanley E. Fawcett
      Posted by:Stanley E. Fawcett
      Published :2019-06-08T17:16:24+00:00


    About “Stanley E. Fawcett

    • Stanley E. Fawcett

      Stanley E. Fawcett Is a well-known author, some of his books are a fascination for readers like in the The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations book, this is one of the most wanted Stanley E. Fawcett author readers around the world.



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